Processing Time
Orders are processed within 1–2 business days (Monday–Friday, excluding holidays).

Shipping Methods & Estimated Delivery
Available carriers and estimated delivery times will be displayed at checkout.
All delivery times are estimates only and not guaranteed.

Tracking Information
A tracking number will be sent to your email once your order has shipped.
Please allow 24–48 hours for tracking information to update.

Shipping Fees
Shipping costs are calculated at checkout based on destination, weight, and the shipping method selected.

Delays & Lost Packages
If your package is delayed or marked as “delivered” but you did not receive it, contact us within 7 days so we can investigate with the carrier.
We are not responsible for delays caused by customs, carriers, or circumstances beyond our control.

Customs, Duties & Taxes
For international shipments, customs duties or taxes (if applicable) are the customer’s responsibility.
These fees may impact delivery time.

Incorrect or Incomplete Addresses
We are not responsible for packages lost or delayed due to incorrect or incomplete addresses entered at checkout.
Please review your address carefully before submitting the order.

Support
For any questions about shipping, contact us at:
📧 support@offertradingglobal.com